Privacy Policy

AxiaOS is a brand and platform operated by DataX LLC, a Wyoming limited liability company ("DataX," "AxiaOS," "we," "our," or "us").

This Privacy Policy explains how DataX LLC collects, uses, and protects personal information through the AxiaOS website and related services.

This Privacy Policy applies to information collected through our website. Information processed on behalf of customers through the AxiaOS platform is governed by the applicable customer agreements and, where applicable, a Data Processing Agreement (DPA).

Information We Collect

Information You Provide

When you contact us, request a diagnostic call, download resources, or otherwise communicate with us, we may collect:

• Name
• Company name
• Business email address
• Phone number (if provided)
• Monthly advertising spend range
• Any information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Basic server log information

This information helps us operate, secure, maintain, and improve our website.

Information from Other Sources

We may also receive business contact information from other sources, including publicly available professional profiles, business networks, referrals, industry events, and our business partners. This includes website visitor identification vendors who help us recognize the companies and individuals visiting our website, as described in the Cookies section below. We use this information for business-to-business communication consistent with this Privacy Policy.

How We Use Information

We use the information we collect to:

• Respond to inquiries
• Schedule diagnostic calls
• Evaluate potential customer engagements
• Provide requested information
• Deliver customer support
• Send information about AxiaOS products, services, and business insights we believe are relevant to you (you can opt out of marketing communications at any time via the unsubscribe link in any message or by contacting us)
• Operate, maintain, and secure our website
• Improve our products and services
• Detect fraud, misuse, or security incidents
• Comply with legal obligations

We do not sell or rent personal information.

Business Customers

The AxiaOS platform is designed for business use.

When organizations become customers, DataX LLC processes information only as necessary to provide the contracted services. Customer data remains subject to the applicable Master Services Agreement, Statement of Work, Data Processing Agreement (where applicable), and other contractual commitments.

Client Data

AxiaOS is designed to allow customers to maintain ownership and control of their business data.

In most implementations, AxiaOS deploys data infrastructure within the customer's own cloud environment. Access by DataX LLC personnel is limited to authorized team members and only when necessary to provide implementation, maintenance, technical support, troubleshooting, security, or other services requested by the customer.

We do not use customer business data for advertising or marketing purposes.

Cookies

Our website uses cookies and similar technologies that are necessary for website functionality, security, and user experience. Embedded tools we use to operate the site, such as our scheduling widget, may set their own cookies when you interact with them.

We also work with website visitor identification vendors, including RB2B, who may use cookies and similar technologies to associate your visit to our website with other personal information they or others have about you, including your email address. We (or these vendors on our behalf) may then use this information to send you communications about AxiaOS products and services. You can opt out at https://app.retention.com/optout.

If we introduce additional cookies, analytics, or identification technologies in the future, we will update this Privacy Policy and obtain any consent required by applicable law.

Our website does not respond to browser "Do Not Track" signals. The opt-out link above applies regardless of any browser signal.

How We Share Information

We do not sell, rent, or trade personal information.

We may share personal information only:

• With trusted service providers that help us operate our business, such as website hosting, cloud infrastructure, email, scheduling, payment processing, or customer support providers
• To comply with applicable laws, regulations, legal processes, or lawful government requests
• To protect the rights, property, security, customers, or operations of DataX LLC
• In connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of our assets

Service providers are contractually expected to safeguard personal information and use it only for the services they provide to us.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business and financial records
• Meet legal, tax, or regulatory obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we securely delete or anonymize it where appropriate.

Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to safeguard information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Request a copy of your personal information where applicable
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the information below. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law (generally within 30 to 45 days).

International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Children's Privacy

Our website and services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. The updated version will be posted on this page with a revised Effective Date.

Contact Us

DataX LLC
Operator of the AxiaOS brand and platform
Email: privacy@axiaos.io
Wyoming, USA